Frequently Asked Questions about State Auto Fleet


General
What is State Auto try&DRiVE?
State Auto's pilot program try&DRiVE is intended to introduce telematics in a small, measured program so we can leverage experience gained for a business auto, small fleet product as well as in future product development and expansion.
How can I check to see how I'm doing?
When you sign into the State Auto try&DRiVE website, you’ll be able to see your safe driving statistics.

Eligibility & Enrollment
How long until I get my device?
It takes between seven and 10 days for customers to receive a device.
Device & Services
What is the device?
The technology device contains an OBDII module, GPS, SIM card, antennae, accelerometer and a onboard memory.
What data does the device collect?
The device collects key performance information from your vehicle such as VIN, time, maneuvers, location, speed, acceleration/deceleration, etc.
How can I tell if the device is working?
If you see lights flickering on the device, this means the device is working properly. You can also check the website to see if your trips have been logged.
How do I install the device?
With your vehicle turned off, locate your vehicle's OBDII port, which is normally under the dash in your car. Align the prongs on the device with your port and firmly install the device without twisting or forcing the device. Lights on the device will flash to let you know the device was properly installed. If the lights don't appear, remove and reinstall the device. Once installed wait one minute before taking your first trip.
Privacy
Does State Auto partner with a third party for the State Auto try&DRiVE program?
Yes. Octo Telematics North America is a trusted partner that provides the device and secure portal services for the program.
How will my driving data be used?
Octo Telematics North America will securely collect and transmit your data to State Auto. The data will be used to determine how best to implement future programs.
Other FAQs
What is the OBDII port and where is it located?
The OBDII port is used by mechanics to perform diagnostics on your vehicle. Most ports are located on the underside of the dashboard below the steering column. You can find the exact location for your vehicle using our port-finder tool. Note: Some ports may be covered by a cap or a door.
My last trip isn't visible on this website.
There are several reasons why your data may not be available on the website. Depending on how quickly you access the website after your trip, the data may not have transferred or the vehicle could be in an area with limited/no cell coverage such as a remote area or in an underground parking area. The device may have been unplugged from the OBDII port, or your data may have transferred, but it's still awaiting processing at our service center.